Remittance Investigation Analyst, Payment Operations - Remittance, GO&T hos OCBC


The Remittance Investigation Analyst is in charge of follow-up investigation for remittance related payments. He/She will liaise with bankers/customers and business units to resolve payment-related exceptions and ensure that these are resolved in a timely manner. He/She will identify existing process gaps and propose operational, service and risk-related improvements for implementation.
  • Investigates into Bankers’/Customer’s/Business Units’ Remittance requests, inquiries and feedand revert to them with findings within the agreed Service Level Agreements.
  • Performs daily reconciliation on outstanding investigation cases handled to ensure that all cases are attended to and followed up until complete closure.
  • Documents all investigation cases handled daily for records, management reporting and performance measurement purposes.
  • Handles back valuation requests (including waivers) from bankers, reconciliation of nostro accounts etc
  • To perform any ad-hoc tasks as assigned from time to time and/or participate in UAT/Projects as and when required.
  • To participate in team huddle sessions (on rotation basis) sharing on operational process lapses/gaps, the related root causes and implementation plans; raise any other changes/issues which may impact daily operations etc with objective to drive quality and cohesiveness.
  • To be involved in regular process reviews to manage risk & control

  • LI – Sandra


  • Able to communicate effectively and work in a team with others
  • Able to multi-task and manage priorities in a fast-changing environment
  • Possess strong analytical and problem-solving skills
  • Able to use design thinking principles to improve and streamline existing processes
  • Proficient in the use of MS Office
  • Meticulous individual with an eye for detail

Primary Location



:Information Technology


:Group Operations & Technology Division



Job Posting

:01-Nov-2022, 4:28:20 AM

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